Refund policy

Refund and Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with any included tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Because many items sold by isneaks are limited, one-size inventory, all product details, including size, condition, box status, included accessories, and any noted flaws — should be reviewed before purchase.

To start a return, contact us at info@isneaks.com. Items sent back to us without first requesting a return will not be accepted.

If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs may be deducted from your refund unless the return is due to our error, such as receiving the wrong item or an item that was materially different from the listing.

Damages and Issues

Please inspect your order as soon as it arrives. Contact us immediately at info@isneaks.com if the item is defective, damaged, incorrect, or materially different from the listing, so we can evaluate the issue and make it right.

Product Condition

Product condition varies by listing. Items may be brand new, pre-owned, include the original box, include a replacement box, or come with no box. Any known flaws or important condition details will be noted in the product listing to the best of our ability.

Returned items must be received in the same condition they were delivered. Items showing signs of wear, use, damage, odor, alteration, missing accessories, or a different condition than originally shipped may be denied or subject to a partial refund.

Exceptions / Non-Returnable Items

We cannot accept returns on gift cards.

Sale items, clearance items, final-sale items, and discounted promotional items may not be eligible for return unless the item arrives damaged, incorrect, or materially different from the listing. Please review the product page before purchasing.

Exchanges

Because most items are one-size inventory, direct exchanges may not be available. The fastest way to get a different item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@isneaks.com.